Privacy Policy

1. In connection with the operation of the Website available at www.tirze-fit.com together with its functionalities, we hereby inform you about the protection and use of Personal Data for purposes related to the requirements of Art. 13 of the GDPR.

2. Administrator Danych Osobowych is Orbis Nova SA Address: Ocean Business Tower Calle 47 Este y Avenida Aquilino de la Guardia Floor 17, Office 1702 Panama City, Republic of Panama

Tax Identification Number (RUC): 1559627-1-823341 DV 67

4. Personal data is processed in accordance with the principles set out in the Personal Data Protection Act of 29 August 1997, the Act on the provision of services by electronic means and the provisions of these Regulations, and using appropriate technical and organisational measures that meet the requirements of Polish law.

5. The basis for data processing is always the consent granted by the User.

6. We collect personal data when using our website www.tirze-fit.com, e.g. when:

7. The reason for collecting Personal Data is to enable the provision of services, including in particular:

8. The legal basis for the processing of Personal Data is:

9. Personal Data is stored and processed using technical and organizational measures required by law to ensure its protection. Personal Data is protected against its acquisition and modification by unauthorized persons, in accordance with the Operator's internal procedures. In order to provide the Service, the recipients of Personal Data are:

10. Personal Data collected in connection with the operation of the Website www.tirze-fit.com and the conclusion of Agreements will be stored:

11. The user always has the right to:

12. Providing personal data is voluntary, however failure to provide personal data or incomplete provision may prevent you from using the functionality of the Service.

13. If the User places an Order using the Website, the Operator may, in order to streamline the service process, send messages to the User at the provided e-mail address or contact the User by phone at the provided telephone number, as well as contact in another form using means of distance communication for the purpose of:

14. We do not use profiling or automated decision-making.

15. If you become aware of a data breach or discover any situation that constitutes a breach of personal data security, please inform us immediately. This will allow us to determine the cause of the breach and take immediate action to eliminate the breach and properly secure personal data against further breaches.

16. After deleting or blocking the Account, the Administrator processes the Users’ Personal Data in accordance with applicable law and these Regulations for the purpose of:

17. In the event of the transfer of rights related to the Service to another entity, the data, including the personal data of the Service Recipient, together with the Service, will be transferred to the purchaser of the rights to the Service, to which the Service Recipients consent by accepting these Regulations.

• name and surname;

• residential address, correspondence address, collection address, delivery address;

• telephone number;

• email address;

• NIP, REGON, KRS number;

• bank account number.

• transaction data – payments made to and from the account,

• contract data – concluded contracts, including Orders,

• communication data – ongoing communication,

• transaction data

• Using the functionality of the Service,

• concluding contracts for the provision of Services and Transport Services

• performance of contracts concluded using the Website;

• implementation of legal provisions

• for the purposes of the Operator’s promotional and commercial activities, only after obtaining additional consent.

• using the functionality of the Website (including logging in to it);

• concluding and implementing agreements for the provision of Services, which are concluded via the Website;

• sending information about changes to the terms and conditions of service provision, in particular changes to the price list and Regulations;

• handling receivables and claims related to concluded contracts, including conducting the complaint and debt collection process;

• enabling communication between the Sender and the Carrier, the Service Recipient and the Recipient

• conducting correspondence for the purpose of providing the Services;

• preparing accounting documentation, including issuing invoices;

• preparing documentation for concluded contracts;

• statistical research for archival purposes;

• implementation of other obligations arising from generally applicable provisions of law.

• only in the case of additional consent – sending commercial information by electronic means, information about promotions.

• performance of the contract for the provision of services specified in the Regulations of the Website operated by – (pursuant to Article 6 paragraph 1 letter b of the GDPR);

• compliance with the legal obligation of the controller (pursuant to Article 6 paragraph 1 letter c and paragraph 3 of the GDPR);

• pursuing or securing claims (pursuant to Article 6(1)(f) of the GDPR);

• only with additional consent, marketing of own products or services (pursuant to Art. 6 sec. 1 let. f of the GDPR).

• Carriers (Couriers) selected by the Service Recipients, such as DPD, InPost Paczkomaty, InPost Kurier (as well as their subcontractors) or DHL - the current list of Carriers can be found in our Regulations available on the website www.tirze-fit.com

• banks and payment system operators providing payment services, cash refunds (collections)

• entities providing accounting services

• persons and entities performing ordered services, including Senders known to recipients by providing them with dedicated discount codes

• entities dealing with claims settlement and legal services

• entities providing or intermediating in teleinformatic services, including hosting providers;

• persons, bodies and institutions entitled to access personal data under applicable regulations.

• for the period of performance of the concluded contract – until its completion, and after that time for the period required by generally applicable law,

• in connection with the performance of all obligations arising from the contract – until the expiry of the limitation period for claims,

• in the scope of fulfilling legal obligations related to conducting business and performing contracts – until such obligations are fulfilled,

• in the case of consent to be informed about current promotions and offers, and/or to receive commercial information – until the consent is withdrawn.

• request access to your personal data, its rectification, deletion and restriction of processing as well as the transfer of your personal data.

• withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

• object to the processing of personal data at any time

• filing a complaint with the supervisory authority (GIODO)

• if you consent to the processing of personal data for the purpose of receiving commercial information, you may withdraw this consent at any time.

• responding to User messages;

• providing the User with information regarding the Order;

• clarification on payment for Orders;

• clarifying and correcting any errors or ambiguities.

• proper settlement of the ordered services;

• proper completion of the provision of services to the Service Recipient;

• consideration of complaints.

• own financial and tax reporting;

Cookies

1. During the User's visit to the website of the Service www.tirze-fit.com, data relating to the User's visit is automatically collected, in particular:

2. The www.tirze-fit.com Service uses cookies saved in the web browser's memory. In most cases, this is necessary for the pages to function properly. Cookies are also used by tools that analyze traffic on websites.

3. The website www.tirze-fit.com uses, among others, the following types of cookies:

4. Below is a list of examples of how cookies are used by the website www.tirze-fit.com:

5. Most web browsers available on the market accept cookies by default. The user can specify the terms of use of these files using their own web browser settings, and can also delete cookies saved in the browser at any time. In order to disable cookies and obtain detailed information on changing cookie settings, as well as their self-delete in the most popular web browsers, they are available in the help section of the web browser and on the following pages:

• IP address;

• domain name;

• browser type;

• operating system type;

• type of device from which the connection is made;

• time of connection to the Service

• statistical cookies, enabling the collection of information on how the Service’s website is used,

• advertising cookies, which enable the provision of content to users that is better tailored to their interests,

• cookies used to ensure security, e.g. used to detect abuse of authentication on a website.

• functional cookies that enable the "remembering" of settings selected by the user and personalisation of the user interface, e.g. the selected language or region from which the user comes, font size, appearance of the website.

• increasing the level of security,

• maintaining the user's session on applications, forms, surveys and in the transaction system. They allow for increased security by ensuring that all calls to the server come from the User's computer. The server validates cookies and the IP address of the computer from which the user connects. In the event of an attempt to impersonate a user's session from another computer, the session will be interrupted,

• traffic source reporting,

• study of the effectiveness of promotional activities,

• Google ads - to better match ads to user preferences, the Operator uses cookies that collect only basic information about user behavior on the website www.tirze-fit.com. All information is anonymous and its purpose is to best match the ads displayed in the Google search engine as well as on other websites to user preferences using tools such as Google AdWords and DoubleClick. The user can opt out of Google cookies at any time in the ad settings (www.google.pl/settings/ads)

• Analysis using Google Analytics – to better understand the intentions of users, the Operator uses Google cookies, which anonymously collect only basic information about the user’s activity on the www.tirze-fit.com website and are used to report traffic sources, analyze user behavior on the website and to examine the effectiveness of promotional activities.

• Chrome https://support.google.com/chrome/answer/95647?hl=pl

• Firefox https://support.mozilla.org/pl/kb/ciasteczka?esab=a&s=ciasteczka&r=0&as=s

• Internet Explorer https://support.microsoft.com/pl-pl/help/17442/windows-internet-explorer-delete-manage-cookies

• Opera http://help.opera.com/Windows/12.10/pl/cookies.html

• Safari https://support.apple.com/pl-pl/HT201265

• Microsoft Edge https://support.microsoft.com/pl-pl/help/10607/microsoft-edge-view-delete-browser-history

Security and Threats

1. The Operator ensures the security of personal data through appropriate technical and organizational measures aimed at preventing unlawful processing of data and their accidental loss, destruction and damage, including for this purpose, communication is encrypted using the SSL (Secure Socket Layer) protocol.

2. The SSL protocol is a type of security that encodes data before it is sent from the Service User's browser and decodes it after it has safely reached the server. Information sent from the server to the Service User is also encoded and decoded after reaching its destination.

3. The SSL protocol encrypts, authenticates, and ensures message integrity.

4. The Operator informs that even if measures have been taken to secure data transmitted by the Service Recipient via the Internet, it is not possible to eliminate specific risks related to the use of the service provided electronically, such as:

Complaints

1. Service Recipients have the right to file complaints in matters regulated by these Regulations, including improper functioning of the Service. Complaints can be filed in writing, by registered mail to the registered office address or in the form of electronic correspondence to the address: contact@tirze-fit.com.

2. Complaints regarding non-performance or improper performance of payments shall be submitted by the Service Recipient to the Operator at the following address: contact@tirze-fit.com in accordance with the provisions of these Regulations regarding the provision of electronic payment services.

3. Any complaints related to the improper performance of the transport service by the Carrier, while observing the rules, procedures and deadlines specified in the Carrier's Regulations, may be submitted by the User through the Operator, in writing, by registered mail to the registered office address - or in the form of electronic correspondence to the following address: contact@tirze-fit.com

4. The Operator shall immediately forward complaints and comments to the Carrier for consideration. Complaints and comments regarding the service provided by the Carrier shall be considered in accordance with the regulations of the Carrier selected to perform the service. The Carrier's decision, after it has been issued, shall be immediately forwarded to the User via the Operator.

5. Under the terms and conditions specified in the provisions of generally applicable law, in particular the Act of 15 November 1984 - Transport Law (Journal of Laws of 2015, No. 915 - as amended) and the Act of 23 November 2012 - Postal Law (Journal of Laws of 2016, No. 113 - as amended), the Service Recipient and the Recipient (addressee) have the right to submit a complaint and pursue claims directly from the Carrier.

6. Complaints will be considered within 30 days of their receipt.

7. The complaint should include:

8. Acceptance and consideration of complaints are free of charge.

9. The complaint process begins when complete documentation is submitted. If the submitted complaint does not meet the conditions specified in the law and the regulations of specific Carriers, the Carrier requests the complainant to remove the deficiencies within 14 days from the date of receiving the request, with the instruction that failure to remove the deficiencies within this period will result in the complaint not being considered. In such a case, the date of submission of the complaint is considered to be the date on which the Carrier receives the supplemented complaint.

10. Payments for accepted complaints are transferred to the bank account number indicated by the User within 30 days from the date of notification of the decision by the Carrier to the Operator.

11. If the complaint cannot be considered within this time, the Operator shall notify the complainant in writing within this period about the reasons for the delay and the expected date of considering the complaint. In the event of a breach of the terms of the complaint procedure, the complaint may not be accepted.

• name or first name and surname and address, e-mail address of the Service Recipient,

• title of complaint,

• documented entitlement to pursue the claim in the reported amount,

• confirmation of sending the Shipment (Waybill) and the Shipment number, if the complaint concerns the transport service,

• description of the problem that is the basis for filing a complaint (subject of the complaint, circumstances justifying the complaint)

• Sender's signature,

• a document proving authorization in the event of a complaint being filed by the Service Recipient’s representative.

Extrajudicial methods of handling complaints and pursuing claims by consumers

1. A User who is a Consumer may use, among others, the following out-of-court methods of handling complaints and pursuing claims:

2. Detailed information on the possibility for a Service Recipient who is a Consumer to use out-of-court methods of handling complaints and pursuing claims and the rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodship Inspectorates of Trade Inspection and at the following websites of the Office of Competition and Consumer Protection:

• The consumer is entitled to apply to a permanent consumer arbitration court, referred to in art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2016, No. 1059 – as amended), with a request to resolve a dispute arising from the concluded service agreement. The regulations for the organization and operation of permanent consumer arbitration courts are specified in the regulation of the Minister of Justice of 25 September 2001 on the determination of the regulations for the organization and operation of permanent consumer arbitration courts. (Journal of Laws No. 113, item 1214).

• The Consumer is entitled to contact the Provincial Inspector of Trade Inspection, in accordance with art. 36 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2016, No. 1059 - i.e. as amended), with a request to initiate mediation proceedings on the amicable settlement of the dispute between the Consumer and the Operator. Information on the principles and mode of the mediation procedure conducted by the Provincial Inspector of Trade Inspection is available at the offices and on the websites of the individual Provincial Inspectorates of Trade Inspection.

• The Consumer may obtain free assistance in resolving a dispute between the Consumer and the Operator, also using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection.

• http://www.uokik.gov.pl/spory_konsumenckie.php;

• http://www.uokik.gov.pl/sprawy_indywidualne.php;

• http://www.uokik.gov.pl/wazne_adresy.php.

The Consumer's Right to Withdraw from the Contract (Order)

1. The User who is a Consumer has the right to withdraw from the Agreement concluded with the Operator, without giving any reason and without incurring any costs, except for the costs referred to in paragraph 2 of this section – within 14 days of receiving the goods, if he submits a declaration of withdrawal from the Agreement (Order) within that period.

2. If, at the express request of the Consumer, the performance of the service is to begin before the expiry of the period for withdrawal from the contract concluded outside the business premises, then in the event of withdrawal from the contract the Consumer is obliged to pay for the services provided up to the time of withdrawal from the contract. The amount of payment is calculated in proportion to the scope of the service provided, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the service provided.

3. In order to meet the deadline for withdrawal from the contract specified in paragraph 1 of this section, it is sufficient to send the declaration of withdrawal from the contract before that deadline expires.

4. The deadline for withdrawal from the contract starts from the date of placing the order.

5. Withdrawal from the contract is effected by submitting a declaration of intent to withdraw from the contract. For this purpose, the Consumer may:

6. The Operator provides the Consumer with the possibility of submitting a declaration of withdrawal from the contract also electronically, using the model withdrawal form constituting Annex No. 2 to the Regulations or any other unambiguous declaration.

7. The Operator shall immediately confirm to the Consumer receipt of the declaration of withdrawal from the contract by sending an appropriate message to the Consumer's e-mail address.

8. In the event of withdrawal from the contract, the contract is deemed not to have been concluded.

9. The Operator is obliged to immediately, no later than within 14 days from the date of receipt of the Consumer's declaration of withdrawal from the contract, return to the Consumer all payments made by him, taking into account the Consumer's obligation to bear the costs referred to in paragraph 2 of this section. The Operator shall return the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to another method of return that does not involve any costs for him.

10. At the time of withdrawal by the Consumer from the contract, the related additional contracts concluded by the Consumer expire, if on their basis the Service is performed by the Operator or a third party on the basis of a separate Agreement with the Operator. The Consumer shall not bear the costs related to the expiry of these contracts, except for the costs referred to in paragraph 2 of this section.

11. If an additional agreement was concluded with a third party, the Operator will inform that person about the Consumer's withdrawal from the agreement.

12. The right to withdraw from the contract does not apply to the Consumer in relation to the Service if the Operator has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the provision that after the entrepreneur has performed the service, the Consumer will lose the right to withdraw from the contract.

13. Information – instruction on exercising the right to withdraw from the contract, identical to the annex to the Act of 30 May 2014 on consumer rights (Journal of Laws No. 827, as amended), is included in Annex No. 1 to these Regulations.

14. The model withdrawal form, identical to the annex to the Act of 30 May 2014 on consumer rights (Journal of Laws No. 827, as amended), constitutes Annex 2 to these Regulations.

Terms of Use of the Service

1. The Operator has intellectual property rights to the Service. The use of the Software by Users in any other way than strictly related to the Service is prohibited. This also applies to any attempts to interfere with the Software.

2. The technical requirements necessary for cooperation with the IT system used by the User are as follows:

3. The Service Recipient using services provided electronically is prohibited from providing illegal content to the Website.

4. The Service Recipient is obliged to comply with the prohibition of abusing electronic means of communication and not to deliver the following content through or to the Operator's IT systems:

5. The Operator reserves the right to conduct maintenance work on the Service that may cause difficulties or prevent the use of services. The dates of the work and their expected duration will be published on the website www.tirze-fit.com before the work begins.

6. Access to information on changes in the method and scope of service provision by the Operator and to information required to be provided under Art. 6 of the Act on the provision of services by electronic means will be provided by the Operator via the website www.tirze-fit.com

7. In special cases affecting the security or stability of the IT system, the Operator has the right to temporarily discontinue or limit the provision of Services, without prior notice, and to carry out maintenance work aimed at restoring the security and stability of the IT system.

8. Notwithstanding the above, the Operator has the right to discontinue the provision of the Services at any time if such a justified request is made to it by the Internet service provider or other authorized entity.

Final provisions

1. The parties will attempt to resolve any disputes amicably; in the event of failure to reach an agreement, the matter will be resolved by a court having jurisdiction over the Operator's registered office.

2. The Parties are bound by the content of the Regulations in force on the date of placing the Order.

3. The Operator is entitled to change the Regulations.

4. The Operator will inform Users electronically about changes to the Regulations and the new content of the Regulations.

5. Any change to the Regulations made by the Operator shall not be effective with respect to Orders placed before the change to the Regulations, unless both parties agree to apply the currently applicable version of the Regulations to this agreement.

6. The agreement for the provision of services by electronic means (the agreement for maintaining the Account) may be terminated by either party with a 30-day notice period. The termination shall be effected by sending a statement of termination to the address: contact@tirze-fit.com directly from the User's e-mail address, to which the account is set up on the Website, or in writing to the address of the Operator's registered office. The agreement shall be terminated upon expiry of the notice period, but not earlier than the time of performance of the Service and final settlement of the performance of the Service, including payment to the Operator for issued invoices.

7. The Operator is entitled to terminate the service provision agreement (Account management agreement) with immediate effect in the event of:

8. Deleting Data does not mean automatic deletion of Personal Data from the Account Database.

9. Deleting the account does not release the Service User from settling the amounts due to the Operator.

10. In matters not directly regulated in these regulations, generally applicable provisions of law shall apply, in particular the Act of 23 April 1964 - the Civil Code (Journal of Laws of 2016, No. 380 - as amended) and the Act of 15 November 1984 - the Transport Law (Journal of Laws of 2015, No. 915 - as amended) and the relevant regulations of transport companies in the scope of the provision of transport services.